Refund policy

Processing time

Time needed to prepare an order for shipping varies. Hamimo Small Things needs 5 business days to process, prepare and ship each order. Hamimo Small Things will ship most orders 1-2 days after the order was received.

Refund and Return Policy

All purchases are final sale. Hamimo Small Things does not provide refunds, returns, exchanges or order cancellations.

If an error is made by Hamimo Small Things (i.e. missing item, shipped wrong order), we will gladly make that order correct.

Lost or Missing Package Policy

Hamimo Small Things is not liable for damaged, lost, and/or stolen packages. If you believe your package may have been lost or stolen, please contact your local USPS office and complete a Help Request Form and/or a Missing Mail Search Request.

Customer Error Policy

Hamimo Small Things does not take responsibility for packages shipped to the wrong address due to customer error.

If your order has not shipped, Hamimo Small Things will be able to correct your wrong address entry. Please contact us with your order number and this can be corrected. If your order has been shipped to an incorrect address, please contact your local USPS office and complete a Change of Address Request.

If Hamimo Small Things receives your shipped package in the mail marked "UNABLE TO FORWARD" or "RETURN TO SENDER," we will notify you to make arrangements. For your order to be reshipped, you will be responsible to cover the shipped costs. We will hold your returned package for 14 days before it is destroyed.

Free Shipping Policy

When an order qualifies for free shipping, Hamimo Small Things reserves the right to select the shipping option (First Class, Priority, etc.) that best fits the need of the company. In a situation where Priority Mail is needed, it is recommended to not apply the free shipping option, as there no guarantee that will be the shipping option selected.

Customs and Import Taxes Policy

Buyers are responsible for any customs and import taxes that may apply. Hamimo Small Things is not responsible for delays due to customs. All International Customers are responsible for any and all customs fees imposed by their country.